GOLD IGHOGHENE OVIRORO

Drove a 56% increase in remittance transaction volumes, 170% in transaction value, and 452% in product-related revenues year-over-year (2023-2024) by defining and executing strategic product roadmaps for SWITCH.

Enabled over $10.5M+ in incremental trade flows and significantly increased treasury earnings by leading API integration projects with global remittance providers (e.g., Thunes, Afrisurge, Fincra).

Managed the end-to-end agile product lifecycle, including backlog prioritization and sprint planning, ensuring seamless development and deployment in collaboration with technical stakeholders.

Conducted comprehensive market and user research to identify trends and opportunities, informing product improvements and ensuring compliance with regulatory standards.

Authored and delivered detailed PRDs and technical documentation, streamlining internal communication and facilitating robust product releases.

Exceeded half-year budgeted targets by 103% for the Nigeria & Africa remittance group through strategic product lifecycle management and feature prioritization.

Successfully digitalized IMTO reporting processes, streamlining operational efficiency by 40% and enhancing data accuracy.

Coordinated robust product deployments and agile testing frameworks, ensuring high-quality and timely product releases.

Facilitated comprehensive training for relevant teams on new product features, significantly improving customer onboarding efficiency.

Managed product initiatives that successfully onboarded licensed IMTOs, increasing market reach and transaction processing efficiency.

Delivered 89% of annual targets, substantially boosting remittance sales and operational efficiency through strategic product management.

Led end-to-end product projects, utilizing market research and user analytics to inform critical decision-making and enhance product performance.

Coordinated cross-functional teams to optimize product performance and user experience, ensuring seamless execution of initiatives.

Independently managed the full lifecycle of a service marketplace platform, from ideation to launch, delivering a high-alignment MVP and improving sprint efficiency by 60%.

Authored essential product documentation (PRDs, FRDs) and coordinated cross-functional teams, including UI/UX designers and developers, to deliver functional prototypes and oversee product implementation.

Conducted comprehensive market research, competitor benchmarking, and user surveys to gather actionable insights, informing product differentiation and feature prioritization.

Led a team of fellow interns in the development of a second platform, fostering collaboration, task ownership, and efficient sprint delivery.

Managed agile workflows, including backlog grooming and sprint planning, to ensure timely and effective product releases.

Advised on comprehensive product strategy and digital transformation initiatives for the Africash remittance application, optimizing its market position.

Delivered key insights for successful digital market entry, identifying product differentiators that significantly enhanced market competitiveness.

Led a reconciliation initiative that successfully eliminated backlog and significantly reduced financial risk exposure for the bank.

Managed comprehensive reconciliation of Nostro accounts, VAT, WHT, and corporate loans, ensuring financial accuracy across the bank.

Prepared detailed financial reports for senior management and stakeholders, providing critical insights into daily financial operations.

Investigated and resolved complex discrepancies, maintaining approved concession rates and collaborating with regulatory bodies to ensure procedural accuracy.

Managed complex operational projects, including ATM reconciliations and regulatory compliance reporting, ensuring adherence to financial standards.

Facilitated smooth operational integration during the Access-Diamond Bank merger, demonstrating strong project management and coordination skills.

Implemented office automation tools (Process Maker, Call Over Portal), significantly enhancing overall operational efficiency.

Improved customer satisfaction by proactively resolving queries and operational challenges, contributing to a positive customer experience.

Collaborated with cross-functional teams to streamline processes and optimize operational workflows.